24/7, 365, In-house Support
For our maintained customers we provide technical support 24/7. Should a fault occur, or you have a query our standard business line is available to help. We do not use premium rate telephone lines. All calls are answered promptly and logged. Depending on the nature of the call a member of our technical team will respond to you as per our service level agreements.
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Annual Maintenance Agreement
Our contracts are quoted and renewed annually with a one off payment for a 12 month term. Advance notice is given yearly for their renewal. The contracts include:-
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Response by an engineer in an emergency on a 24 hour basis, 365 days a year.
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One or two pre-arranged routine maintenance visits by an engineer to test the system.
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Site attendance within 24 or 48 hours hours of fault being reported (Mon – Fri between 9am – 4pm, excluding weekends and public holidays.)
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Reduced labour rate charges.
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Any faults detected during the routine visit will be brought to your attention before being rectified.​
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We also offer a full comprehensive maintenance contract that includes:-
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Site attendance within 4 hours hours of fault being reported (Mon – Fri between 9am – 4pm, excluding weekends and public holidays)
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Full warranty on all automation for parts and labour.
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Full vandalism cover
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Full breakdown cover
Why Renew?
Renewing your agreement ensures emergency assistance 24 hours a day, 7 days a week, 365 days a year at discounted labour rates for any site visits.
